The dangers of a “No negativity allowed here” culture

It occurs to me that positive thinking, if not balanced with a good dose of critical thinking, risk assessment, and thoughtful disagreement, can do more harm than good. In a time when the multi-billion dollar self-help industry promotes heavily the idea that negativity is the root of all evil, I believe that this oversimplified message can mislead many people who may end up confusing prudence, risk assessment and disagreement (albeit based ...

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” Have you bough it here?” and the golden after-sales opportunity.

When you sell something, you’ve met somebody’s need, but when you repair something, you’ve solved someone’s problem. In Japan, there is an old fine art called Kintsugi which translates with “golden repair”. Kintsugi is the art of putting broken pottery pieces back together with gold — built on the idea that in embracing flaws and imperfections, you can create an even stronger, more beautiful piece of art. Every break is unique and instead of ...

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Business With Style Episode 8 ITA: Lieve e intenso, come la carezza di una madre

People always let their emotions get in the way when they make a decision. Not just the lady buying a dress, but also the smart entrepreneur who you'd expect to make a decision only based on facts, can turn down a convenient option only because of something the counterpart said that hurt his or her ego. If you digest this principle you are setting yourself up to succeed in emotional ...

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Business With Style Episode : “Luxury is not for everyone” an interview with Susanna Nicoletti

People always let their emotions get in the way when they make a decision. Not just the lady buying a dress, but also the smart entrepreneur who you'd expect to make a decision only based on facts, can turn down a convenient option only because of something the counterpart said that hurt his or her ego. If you digest this principle you are setting yourself up to succeed in emotional ...

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Hermès: a history of pride and luxury

Hermès holds a very special position in the luxury world: hugely popular (it ranks #32 in Interbrand's’ 100 Top Brands List, second only to Louis Vuitton which ranks #19, and way above Gucci at #51, Cartier at #65, Tiffany at #81 and Prada at #91), yet under distributed and able to sustain a price point that makes it affordable only to a small percentage of luxury buyers. A LITTLE BIT OF ...

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This is why service is a job for leaders

As I write this article, I am in the midst of writing a book on spectacular and luxurious customer service, a research-based manual that companies and individuals can use to transform and improve the way they serve their clients. To be precise, I should say that I am re-writing this book that was almost ready a year ago. The reasoning behind this is that I was struck by the realisation that ...

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