Verbal Influence – Episode 1

It takes effort, care and generosity to make the word YOU become the verbal tool you use to transform yourself into a problem solver, a customer-centric professional and a world-class service provider.

Read More

How to say NO to clients

You don’t want to say "NO" to your clients, do you? But you don’t want to say "YES" either if their requests cannot be met. So how do you solve this dilemma?

Read More