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Verbal Influence – Episode 1

It takes effort, care and generosity to make the word YOU become the verbal tool you use to transform yourself into a problem solver, a ...

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Emotional Selling – Rule #1

If one thing drives me crazy, it’s meeting people trying to sell me something, be it a product service, or idea, and doing so without ...

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How to say NO to clients

You don’t want to say "NO" to your clients, do you? But you don’t want to say "YES" either if their requests cannot be met. ...

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